Viettel's staff install 4G base transceiver station (BTS). The cooperation with Ericsson will empower Viettel to improve its 4G quality of service and drive customer experience. — Photo courtesy of Viettel
Ericsson on Monday announced the successful implementation of Ericsson Expert Analytics on the Viettel network which will empower Viettel to improve its 4G quality of service and drive customer experience to an entirely new level.
Ericsson Expert Analytics is a powerful data analytics toolset that enables Viettel to capture not just data, but insights to help deliver data-driven operations and decision-making, leading to improved services that drive growth and revenue. This telco data analytics solution supplies insights into service experience and behavior that can drive decisions and automate actions.
Nguyen Thi Tam, Deputy Director of Viettel Networks, said: “Delivering high-quality customer care is at the heart of our business. The implementation of Ericsson Expert Analytics gives us the optimal tools to monitor the end-to-end customer experience for Mobile broadband and VoLTE and to proactively make adjustments as issues arise. This will enable Viettel to resolve customer care issues in a faster and more efficient way than was previously possible. As a result, the end-user experience will be greatly improved.”
Denis Brunetti, Head of Ericsson Viet Nam, Myanmar, Cambodia and Laos, said: “Ericsson Expert Analytics is supported by use cases, technologies and deep expertise that span mobile consumer services like Mobile Broadband and VoLTE. Ericsson Expert Analytics will empower Viettel through data-driven operations and decision-making which leads to satisfied subscribers and enterprise customers and overall better business outcomes.”
The EEA solution, part of Ericsson’s Business and Operations Support Systems portfolio, will help Viettel predict user satisfaction, detect issues impacting service experience and service quality, understand root causes, create clear and insightful dashboards and automatically take appropriate action to improve experience and operational efficiency. — VNS