The application of e-KYC ensures transaction safety and customer information security, a top priority of Generali Vietnam.
Generali Vietnam has announced that it has officially applied mandatory electronic customer identification and authentication (e-KYC) from August 1.
The move is one of Generali Vietnam's efforts to improve service quality and promote the implementation of the "Transparent Insurance" strategy.
"With the launch of our latest e-KYC process, we are taking one more step in our endeavour to be fully transparent to our customers while offering convenience and complete safety of data protection. I believe that with the strong trust and support from our group and a cohesive and passionate team, we will get closer to our goal of becoming the most innovative, transparent, and trusted insurance brand in Việt Nam," said Vinay Dhareshwar, Acting CEO of Generali Vietnam.
The implementation of e-KYC applies to two processes: the onboarding process for new customers at the policy application submission stage and the process of searching policy information and making online transactions on the customer portal MyGenerali in the GenVita application for existing customers.
Specifically, Generali Vietnam requires all onboarding customers (including the policyholder and life insured) to perform e-KYC before submitting the application forms. Existing customers need to do e-KYC after logging in or signing up with GenVita. When the e-KYC result is successful, customers can access or make transactions on the MyGenerali customer portal, such as new policy e-acknowledgement, looking up policy information, claiming insurance benefits, adjusting policy information, changing the premium payment mode, requesting a withdrawal, and others.
Electronic Know Your Customer (e-KYC) is an essential foundation for digital transformation. Many banks and financial institutions have recently stepped up the implementation of e-KYC to simplify procedures, reduce risks, and optimise operational processes. As a form of customer identity verification through facial recognition solutions and optical character recognition technology, e-KYC helps verify customers as real service users, preventing fraudulent activities. — VNS