Experts talk about the need to build a learning organisation in the digital era. — VNA/VNS Photo Hang Tran
Training modern staff with technology has become a strategy of many enterprises, according to Benjamin Bruce Davidson, an expert from Mercuri Group, which provides sales consulting training worldwide.
Davidson joined many Vietnamese experts and educators at a conference discussing the future of learning in the digital era held in Ha Noi on Friday.
“Building up your enterprise to a learning organisation is an important factor to increase competitiveness and productivity, as well as effective working,” he said.
"A learning organisation is a place where the employees and their boss learn actively, knowledge is easy to access and share."
All experts agreed that human resources are the key element to develop businesses in accordance with the development of technology in all fields of society.
“Our staff should learn to master modern techniques. It’s not only a tendency in human resource management. It helps build an open working space where people feel free to create, share their ideas and solve problems in working,” said Davidson.
Nguyen Thanh Son, founder of Media Ventures Vietnam (MVV) Academy, said entrepreneurs should be aware of building a learning culture where people are willing to study positively.
“Training for the staff will be effective if they love to learn, they acknowledge that studying is necessary to upgrade their skills and update new technology, they learn for themselves, not for their boss,” said Son.
Son introduced online studying programmes which focus on learning experience management. This model doesn’t just provide knowledge, it creates a bank of knowledge and experiences where learners can consult and share the knowledge. It helps eliminate the distance between teachers and learners and save time in studying.
“Industry 4.0 has changed the way people learn and train, driving learning culture forward effectively and actively,” said Son.
“We are heading to a learning organisation where people exploit and share knowledge in a lean and agile way which attaches special importance to practice,” he said.
“For example, in coaching sellers, we encourage students to use voice recording applications on smartphones to record all conversations with the customers they approach. These conversations will be uploaded to the store, then people can analyse how the marketers work, the sellers then get more experiences and can learn from each other.” — VNS