The Viet Nam E-commerce Index 2014, released recently by the Viet Nam E-commerce Association (Vecom), also revealed that 36 per cent of the country's population owned smartphones. — Photo quantrimang

HA NOI (Biz Hub) — Firms are being urged to develop mobile websites, given the enormous potential of mobile e-commerce in Viet Nam, speakers said at a conference on Monday.

According to Le Duc Anh from the E-commerce and Information Technology Agency under the Ministry of Industry and Trade, mobile shopping is expected to grow rapidly, but firms must learn how to exploit the mobile shopping trend.

He cited statistics showing that 90 per cent of smartphone shoppers used their phones to search for information, including prices, and where to buy and look for promotions, while 19 per cent of smartphone shoppers made payments via smartphones, and 50 per cent of smartphone shoppers used their phones for at least 15 minutes per visit to websites.

The Viet Nam E-commerce Index 2014, released recently by the Viet Nam E-commerce Association (Vecom), also revealed that 36 per cent of the country's population owned smartphones.

There has been increasing mobile phone usage, with the percentage of daily internet access via smartphones reaching 76 per cent, which was much higher than the percentage of access through PCs and laptops, which stood at 59 per cent.

Meanwhile, just under 15 per cent of the nation's companies have developed mobile websites.

Those figures suggest the enormous untapped potential of mobile e-commerce in the country, though many firms remain indifferent to developing mobile websites, said deputy president of Vecom Nguyen Thanh Hung.

According to Hoang Anh Viet, a representative from Lingo, an online store, figures indicate that in 2012 90 per cent of the access to the company's website was conducted through desktop computers, but now that percentage has decreased to about 50 per cent, coupled with increasing mobile traffic, rising from 17 per cent in 2013 to 40 per cent.

"Mobile websites will be an indispensable trend," Viet stressed, adding that if firms did not redesign their websites, they would fail to keep pace with customer trends.

However, Viet revealed that only 23 per cent of online orders were conducted via mobile phones, as user experiences with mobile websites remained limited.

Meanwhile, Le Thiet Bao from Deca Company said that the loading speed of mobile websites must be optimised, as smartphone shoppers were becoming increasingly less patient.

Bao stressed the need for the development of mobile websites, as Google now gives a boost in search rankings to mobile-friendly sites.

Of note, the Ministry of Industry and Trade would soon issue a circular about the development of mobile e-commerce, said Anh. — VNS