HÀ NỘI — Federal Express Corporation, one of the world’s largest express transportation companies, has launched its innovative FedEx Surround, an intelligent solution for monitoring and intervention designed to elevate logistics and supply chain management.

The FedEx Surround monitoring and intervention tools integrate seamlessly with the company’s existing transportation network, enhancing its robust suite of shipping and tracking solutions.

With three levels of service for customers to choose from that comprise of Select, Preferred and Premium, the tools support a wide range of industries including healthcare and aerospace, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.

“Vietnamese businesses, especially small and medium enterprises(SMEs), are increasingly engaging in global trade and supply chain visibility is critical to their success,” said the managing director of FedEx Vietnam and Cambodia, Ee-Hui Tan.

“With the FedEx Surround Monitoring and Intervention tool, we are providing SMEs  with smarter, more responsive logistics solutions – helping them mitigate risks, reduce costs and enhance customer satisfaction. This tool is particularly valuable for industries, such as e-commerce, electronics, textiles, and agriculture, where timely delivery and supply chain reliability are crucial.” 

The FedEx Surround monitoring and intervention solution uses advanced sensor technology including SenseAware ID with near real-time data analytics to provide continuous monitoring and proactive interventions for shipments worldwide. 

SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or gateway devices within the network. This allows packages to be tracked hundreds of times—far more than traditional scanning methods—providing an unprecedented level of real-time data on shipment location.

FedEx has a strong commitment to innovation demonstrated by the strategic use of AI and machine learning technologies within the system. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. — VNS