Prudential Vietnam Assurance Private Limited has launched an online health check-up service to help customers connect with doctors remotely without making a physical visit to its affiliated clinics and hospitals.

The service is meant to ensure the safety of customers and offer them convenience amid the worsening of the COVID-19 pandemic across the country.

They can easily connect, make an appointment and undergo personal medical examination via the eDoctor app within 24 hours after completing the insurance claim form and receiving a health check-up request.

In the first phase the service is available in seven provinces and cities affected by social distancing, Binh Duong, Long An, Bien Hoa, HCM City, Can Tho, Da Nang, and Ha Noi, but will be expanded soon.

Prudential also offers other two digital features to customers to simplify everything from consultation to claim settlement.

Customers will be accurately updated on the life insurance policy claim process at its customer portal PruOnline and Zalo – Prudential Vietnam.

The feature also allows them to follow up on their life insurance policy claim process with the timeline from registration to payment being shown.

Customers can use the electronic know your customer (eKYC) feature to save time and enhance security.

It enables them to complete the identification procedure quickly and get policy confirmation within minutes.

The service and features are part of Prudential’s digital strategy to improve the customer experience, especially amid the massive impact of the pandemic.

Prudential has applied automation to the contract issuance process, and said last year almost 100 per cent of claim forms and more than 70 per cent of claim settlements were executed electronically. — VNS