In the first half of this year, EVN Ha Noi put into operation 179 medium and low voltage grid works. — Photo Hoa Viet Cuong

Ha Noi Power Corporation (EVN Ha Noi) put into operation 179 medium and low voltage grid works in the first six months of the year, contributing to providing electricity for production and daily living of residents.

The volume of operated materials and equipment included 326km of transmission lines, 178km of underground cables, 559 power transformers with capacity of 268.8 MVA and 549km of low voltage lines.

The corporation also concentrated on providing customer care services through SMS during the reviewed period. So far, more than 1.5 million customers registered to receive SMSs from the electricity provider.

In addition, EVN Ha Noi worked with 17 banks and financial intermediaries, which signed co-operation agreements. Banks offered online payment option via internet and mobile banking or customers could pay directly at 892 transaction counters of banks and 1,862 money collecting points via the payment intermediaries.

In the last six months of the year, the corporation plans to continue implementing operational technique management solutions to ensure sufficient supply of electricity for economic, political, cultural, social activities and daily activities of households.

Besides this, EVN Ha Noi will operate the pilot competitive electricity wholesale market under the direction of the Ministry of Industry and Trade and the Viet Nam Electricity Group, expand communication channels, improve customer services and diversify the form of payment for new electricity supply according to the convenience of customers.

The firm will also focus on spreading awareness of the telephone number of the Centre for Customer Care (19001288) to receive comments and resolve customer complaints. — VNS