VinFast and The IMA Group (IMA) announced a new collaboration to provide roadside assistance for VinFast customers in Europe.

Establishing a comprehensive service system ahead of the vehicle delivery demonstrates VinFast’s commitment to providing its customers with peace of mind, convenience and seamless experiences throughout their electric vehicle ownership journey.

The collaboration of VinFast and the IMA Group has a term of three years and covers a wide range of services including phone-fix, on the spot repairs, vehicle towing, repatriation home, pet repatriation, journey pursuit, waiting on site for repairs, vehicle recovery, and replacement vehicle.

VinFast’s European customers will be able to conveniently get 24/7 roadside assistance via phone call or VinFast app on smartphone wherever they are. They will be provided with vehicle services, report and payments, transportation arrangement for drivers and pets, pickup services, bringing them peace-of-mind on every journey.

IMA is one of the leading roadside assistance providers in Europe, ranked number 1 in France by a number of motor insurance policies and also the leader for electric vehicle assistance with 40 per cent of the French fleet. Its services span across Europe and score 95.3 per cent of overall customer satisfaction. The ability to deliver a simple and effective customer journey, as well as an interdisciplinary network of responsive service providers, makes IMA the ideal partner for VinFast’s journey to reach the hearts of European customers. — VNS