Manulife Vietnam opens innovative MClass office in Ha Noi

Wednesday, Apr 20, 2022 16:00

Manulife Vietnam’s executive leadership team at the opening ceremony. — Photo courtesy of the company

Manulife Vietnam opened the doors to its innovative MClass office in Ha Noi on Wednesday, unveiling an exciting new modern workplace with unique customer experiences.

Designed to be a destination for customers and advisers alike, the MClass office will help make financial solutions more straightforward and more accessible through a combination of human interaction and technology, the company said.

Set across eight floors and incorporating more than 8,000sq.m of office space, MClass will seat up to 7,000 financial advisers and includes a new cutting-edge TechLounge and Branch Customer Service counter.

The TechLounge will give customers direct access to advisers and Manulife Vietnam’s digital end-to-end solutions, creating opportunities for more meaningful conversations.

Branch Customer Service counter at Mclass office. — Photo courtesy of the company

“MClass represents the future of financial advice here in Viet Nam, and Manulife is proud of the role we are playing in driving innovation across the industry,” said Sang Lee, CEO of Manulife Vietnam.

“This latest investment signifies our long-term commitment to the people of Viet Nam, helping us improve how we provide advice and solutions that drive financial security.”

"Powered by close to 60,000 advisers and bank partnerships with Saigon Commercial Bank, Techcombank and VietinBank, Viet Nam is one of our fastest-growing markets in Asia,” said Sachin N. Shah, General Manager, Emerging Markets, Manulife.

“With a large and young digital-savvy population of nearly 100 million people in a fast-growing economy, we are accelerating our investments in providing best-in-class products and services, delivering innovative experiences, and making every day better for our customers. This new MClass office is one more example of how we are executing our strategy.”

As one of the country’s leading life insurance providers, Manulife Vietnam’s advisers serve close to 1.5 million customers nationwide. Manulife Vietnam secured the top position in the Million Dollar Round Table (MDRT) 2021 rankings, with a record 1,669 advisers becoming MDRT members. — VNS

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