Generali Vietnam has launched the GenClaims mobile application to make customers’ claims easier and faster. — VNS Photo

Generali Vietnam Life Insurance Limited Liability (Generali Vietnam) has simplified the process of making claims for amounts below VND5 million.

With GenClaims, customers do not have to come to the company’s customer service centres or wait for it to receive the original documents.

Through a mobile application, customers can submit their claim requests within a few minutes and get a response from Generali within 30 minutes.

The claim will be accepted and paid within 24 hours if certain conditions are met like the policy being at least two years old, there are no overdue premiums and there were no claims in the last six months.

Tina Nguyen, CEO of Generali Vietnam, said: “Simplification of the claim process is one of our top priorities because it will have a big impact on customers’ experience.

“GenClaims is not only a technological revolution but also challenges traditional mindsets and practices.” — VNS