Digiworld Corporation and B2X, a global provider of customer care services for smart mobile and IoT (internet of things) devices, have formed a joint venture called B2X Care Solutions Viet Nam.

The new joint venture, officially formed on Friday, will offer care services to Samsung Electronics Vietnam and specialise in after-services.

It will also expand B2X’s operations in Viet Nam and improve Digiworld’s service in the country. The services will be run based on B2X’s smartbar solution which is used in many markets around the world.

Đoàn Hồng Việt, Digiworld’s CEO and chairman, said: “We’ve found a strategic partner to help us and our customers provide a complete go-to-market solution for international brands entering Viet Nam.”

B2X Care Solutions Viet Nam plans to operate eight walk-in service centres in HCM City, Mekong Delta and in southern region and employ around 150 service experts, providing users of mobile and electronic devices with troubleshooting support and device repair services for in-warranty and out-of-warranty failures.

Digiworld is one of the largest wholesalers of consumer electronics and smart mobile devices in the Vietnamese market. With 6,000 points of sales and an average annual growth rate of 33.7 per cent, the company ranks among the top three information and communication technology industry players.

B2X, a Munich-based company with a global operation, is a business process outsourcing provider. It offers end-to-end customer care solutions for mobile and information technology devices. The company recently acquired two leading local repair-service and customer-support providers. — VNS