Binh Duong Province has begun to issue acknowledgements and post updates on Zalo when Government offices receive applications and documents from the public.

Last week, authorities launched a new interface for the province’s e-portal as part of efforts to improve public administration.

It will enable applicants to monitor the progress and receive results online on “Binh Duong Smartcity” on Zalo.

Lai Xuan Thanh, director of the province Department of Information and Communications, said when anyone submits a document at a State office, they will receive an electronic receipt on Zalo or can scan a QR code printed on the receipt to keep track.

Policies, notices and other information will also be sent on Zalo.

Many provinces like Dong Nai, An Giang and Tien Giang have finished integrating administrative services into Zalo.

Twenty more are doing it now.

Zalo, an app developed by VNG Corporation, announced on May 21 that it had reached 100 million users. — VNS