Vinfast cars in Hai Phong factory. Vietnamese auto-maker still enjoyed a month-on-month increase of 5 per cent in sales in May amid the pandemic. — VNA/VNS Photo

Despite the impact of the COVID-19 pandemic, Vietnamese auto-maker VinFast still enjoyed a month-on-month increase of 5 per cent in sales in May, to 2,855 vehicles.

It sold 1,868 Fadil, 457 Lux A2.0, and 530 Lux SA2.0 models.

It has sold some 12,421 of the three models since the beginning of the year.

In response to COVID-19, it has introduced home services throughout its network by publishing information for customers on its website and social media and sending staff to customers’ houses to provide consultations or offer test drives.

VinFast has also provided incentives like offering instalment payment programmes through its website, shop.vinfastauto.com/vi/tcb.html. Customers can now have their request approved online instead of applying at banks.

It has also launched special customer service policies, including a five-year or 165,000km guarantee on Lux models and free call-out mechanic services throughout the guarantee period, or free car parking for six hours at Vincom and Vinhomes properties around the country.

The Vietnam Automobile Manufacturers’ Association (VAMA), meanwhile, reported its members recorded a 15 per cent month-on-month decline in automobile sales in May, to 15,585 units. — VNS