CMC Telecom, Uniphore partner to optimise customer experience industry with AI

Friday, Apr 29, 2022 09:14

CMC Telecom has entered into a partnership with Uniphone to optimise Viet Nam’s customer experience industry with AI. — Photo courtesy of Uniphore

CMC Telecom has entered into a partnership with Uniphone, a leader in conversational automation, that will enable it to offer businesses a comprehensive communication and customer experience management portfolio with customisable solutions and the latter’s platform.

Uniphore’s conversational automation platform provides intent, sentiment and tonal analysis to every contact centre conversation, thereby transforming an agent and end-to-end customer experience.

It combines conversational AI, workflow automation and RPA (robotic process automation) in a single integrated platform to democratise customer experiences across industries.

Le Anh Vu, CIO and head of the cloud computing technology unit at CMC, said, "The co-operation with Uniphore … helps us complete our eco-system of products on the cloud computing infrastructure in general and accelerate voice and unified communication services, one of the five big moves to make CMC a billion-dollar corporation in 2025.”

Gokul Gopalakrishnan, Uniphore's head of business operations in Asia, said: “Our partnership with CMC Telecom is a step towards strengthening our partner eco-system in the Vietnamese market. The demand for AI, automation and emerging technologies is growing exponentially and brands are rapidly revolutionising the way they interact with their customers.”

CMC is the latest addition to Uniphore's Unite Partner Programme launched late last year. It seeks to provides partners with the necessary resources to leverage technology and enhance their portfolio and offerings to increase revenues. — VNS

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