Da Nang launches online feedback service

Saturday, May 13, 2017 09:29

A resident browses administrative procedures at the city’s administrative centre. — VNS Photo Cong Thanh

Authorities in Da Nang have launched a website at gopy.danang.gov.vn to get feedback on city services from the local community.

Deputy director of the city’s Information and Communications Department, Tran Van Thach, said at a press conference on Thursday that the new online portal, available in English and Vietnamese, would allow residents and tourists to conveniently post opinions and suggestions, as well as complaints on urban, environmental, administrative and tourism-related services.

The department also launched an app for public bus routes (Dana Bus) that can be downloaded from the Apple and Google Play stores.

Using the app, tourists and commuters can easily search for the correct bus service and route in the city.

Thach said users could send all problems related to security, tourism, public disorders, environmental pollution, and administrative procedures to the concerned authorities via the website. Issues will be dealt with within three working days.

Thach said the page had already received 600 opinions and complaints from local residents and tourists, of which 98 per cent were resolved within seven days.

Da Nang was the first city in Viet Nam to offer free wireless internet, with a maximum of 20,000 connections at a time for locals and tourists on major streets in the city, including living quarters, schools and beaches. — VNS

Comments (0)