VinFast's VF8. — Photo courtesy of VinFast

VinFast announces the launch of the “Special Aftersales Policy”, a limited-time aftersales programme that will apply globally to VinFast car customers. Effective June 15, 2023, until updated by VinFast, VinFast customers may be eligible for a service voucher or cash if they encounter vehicle issues.

Striving for outstanding aftersales service, VinFast is introducing a unique aftersales policy in addition to its existing services to enhance its customers’ ownership journey.

VinFast strives to promptly address all vehicle issues and provide customers with direct support, including service vouchers or cash based on the issue. Specifically, these issues are classified into the following types:

Type 1 issues cause inconvenience(s) that do not impact the use of the vehicle. Eligible customers will receive US$100 for each Type 1 issue they experience.

Type 2 issues render a vehicle inoperable. In addition to providing roadside assistance, VinFast will provide eligible customers with $300 for each Type 2 issue they experience.

Type 3 issues require a repair time of more than three days. From the fourth day onward, eligible customers will receive $100 for each additional day that their vehicle is being serviced by VinFast.

The above-mentioned support is applied to the US market. If Type 1 and 2 issues occur simultaneously, support will cover both Types. If a Type 3 issue were also to occur, eligible customers would also be entitled to Type 3 support. — VNS