Madam Thao and a Vietjet cabin crew pose for a photo at Tan Son Nhat International Airport.
New-age carrier Vietjet’s president &CEO Nguyen Thi Phuong Thao late January 30 arrived at Tan Son Nhat International Airport to check the airline’s operations in the days before the Lunar New Year.
Accompanying Thao were two vice presidents To Viet Thang and Nguyen Duc Thinh. The check-up was carried out after Dinh Viet Thang, Director of Civil Aviation Authority of Vietnam (CAAV), did the same thing at the airport and wished Vietjet staff and employees a happy new lunar year.
In 2018, Vietjet carried 23.16 million passengers on more than 118,900 safe flights via 39 domestic and 66 international routes. Vietjet had the highest aircraft technical reliability rate in Asia-Pacific – 99.64 per cent – with a young fleet of average 2.82 years old.
Vietjet CEO is welcomed by many passengers at the airport.
To meet the increased travel demand during the Lunar New Year and other festivals in 2019, Vietjet has provided an additional 2,500 flights and offered more than 500,000 tickets for sale. The new-age carrier would deploy more than 12,500 flights between January 20 and February 19 – including more than 4,000 international flights – up 20 per cent year on year.
The airline’s leaders visited the staff working at check-in counters, security check area, boarding gates and the SkyBoss waiting room, and inspected aircraft technical maintenance activities. Thao and her colleagues also wished a good year to passengers at the airport.
According to Vietjet CEO, as travel demand was predicted to increase sharply in the Tet (Lunar New Year) period, night employees must do their best to improve the quality of products and services and guarantee the security and safety for the flights in this period.
The CEO also talked to passengers at the Tan Son Nhat International Airport and welcomed their feedback on the firm’s services, and was pleased to know the airport had been well-organised despite the rising number of travellers.
The CEO inspects aircraft technical maintenance activities.
According to Tran Trong Thuong, chief representative of Vietjet at Tan Son Nhat International Airport, check-in counters and security check areas were strengthened with machines and officials to prepare for additional thousands of Vietjet flights during Tet.
Check-in kiosks were always in readiness to reduce the workload for check-in counters that were filled with passengers, helping travellers check in without spending time waiting at traditional counters, Thuong said.
Vice presidents Thang and Thinh thanked and asked for the best co-operation with airport units, such as the security staff, customs and immigration, and other partners such as the Airports Corporation of Vietnam (ACV), Saigon Ground Services (SAGS), Vietnam Air Traffic Management Corporation (VATM) and the airport management for their mutual efforts to organise safe flights.
Madam Thao talks to a Vietjet cabin crew.
The security check areas were equipped with modern devices to improve the quality of luggage and personal scanning and to raise the communication between security officials and passengers.
The two vice presidents also met Vietjet ground employees and cabin crews to wish them a happy new year. In response, they were eager to bring happy, safe flights to passengers.
On the ground, technicians and engineers said preparations for the high-demand Tet period had been completed.
On the same day at the Southern Airports Authority, Tan Son Nhat International Airport, leaders of the Ministry of Transport and National Traffic Safety Committee held a meeting to raise the awareness and enhance efforts to assure traffic safety during Tet and spring festivals of 2019.
Vietjet vice president Thang said the company was gathering resources, improve the quality of services for passengers, and put flight safety as a priority. The aviation firm also urged pilots, attendants and technicians to strictly follow regulated safety procedures.
Madam Thao grants lucky money for Vietjet passengers.
Vietjet is the flagship airline with modern technologies and applications to reform the management process towards modernisation and automation, making it easier and more convenient for both the company and passengers.
At the meeting, the National Traffic Safety Committee spoke highly of Vietjet’s efforts in modernising its operations and said half of Vietjet passengers had been using check-in kiosks and mobile application to check in, reducing the workload for the airport.
Besides technologies, Vietjet has prepared extra planes and flights to make sure travel demand is met during Tet. Vietjet now has a fleet of 70 aircraft, which are arranged flexibly and ready to serve travellers during Tet and spring festivals in 2019.
Vietjet officials also go north and check the firm’s operation at Noi Bai International Airport in Ha Noi.