Shinhan Bank waives transfer, cash withdrawal fee for customers using eKYC

Shinhan Bank waives transfer and cash withdrawal fees at ATMs for individual customers using eKYC services. — Photo courtesy of the bank

Shinhan Bank Vietnam Limited has waived transfer and cash withdrawal fees at ATMs for individual customers using eKYC services until December 31 this year.

When registering for a new CASA account or internet banking or SOL mobile banking through eKYC service, customers enjoy attractive offers, including free online money transfers inside and outside Shinhan Bank’s system, free online transfers 24/7 to other banks in the NAPAS system and free cash withdrawals at ATMs of other banks in NAPAS using ATM cards up to a maximum of 10 transactions a month.

Shinhan Bank has over the years striven for digital transformation by constantly improving and deploying various outstanding features and optimising safety on the Mobile Banking SOL application.

In March last year, it launched the electronic know your customer service (eKYC) on the SOL Mobile Banking platform to help customers save time and simplify account opening procedures. Over the last year, the eKYC service has received great feedback from customers for its convenience, safety and security.

Simultaneously, the bank has launched a range of digital banking products and services integrating advanced technologies such as smart withdrawal services on mobile banking SOL app, opening cards online and S-Payroll account.

Shinhan was given the Best Foreign Digital Bank Vietnam award for 2022 by the World Economic Magazine for its constant efforts at digital transformation to bring optimal experiences to customers.

Speaking about this award, Kang Gew Won, legal representative of Shinhan Bank, said: “The Best Foreign Digital Bank Vietnam award from World Economic Magazine reflects our great efforts in ramping up digitisation in the context of the banking environment changing rapidly with various technological innovations.

“We are excited about continuing to innovate and design financial services solutions by investing in modern technologies focusing on the user interface to enhance the customer experience and optimise operational efficiency.

“The recognition in the form of international awards and customers’ trust are huge encouragements for us to step up digital transformation as our core strategy.” — VNS