Customers experience Sacombank’s digital banking products at an event held as part of the HCM City Digital Transformation Week 2023.— Photo courtessy of Sacombank
Sacombank showcased its digital banking solutions at an event called “Digital transformation promoting public services and cashless payments” in HCM City on October 17 and 18 as part of the HCM City Transformation Week 2023.
The bank offered attendees digital banking experiences such as opening a payment account with eKYC technology in 5 seconds, contactless payment using card/Apple Pay/Google Pay and scanning QR codes to make payments or transfer/withdraw money quickly.
They also experienced Sacombank’s Tap to Phone technology that allows merchants to use Android mobile devices as a POS terminal for contactless payment, NFC technology that allows customers to use Android mobile phones to install Sacombank Pay app to make contactless payment on POS machines or mobile devices with the Tap to Phone feature and a modern banking ecosystem for businesses (account services, payroll services, corporate cards, ebanking, and others).
Identifying technology as a mainstay in its development strategy, in recent years Sacombank has proactively invested in infrastructure and adopted advanced technologies to create a solid foundation for digital transformation and to become more innovative and creative in business management, administration, and operations.
Setting up smart teller machines (STMs) at a number of key branches is among Sacombank’s outstanding digital transformation achievements in 2023.
The STMs have outstanding features such as voice transactions, touch interaction, a user-friendly interface, ease of use, and security with two layers of authentication, and allow customers to open a payment account, deposit/withdraw cash using card/citizen identification card, update identity card into citizen identification card, open/withdraw from/close an online savings account, activate and generate PIN, withdraw money using QR codes, and many others.
The Sacombank website has been upgraded by adding features to analyse and personalise user behaviour. It has integrated a chatbot for online customer support and advice, and calculation tools for insurance/deposit/loan/instalment products.
The bank plans to widely deploy STMs and add many other outstanding utility features and the omnichannel banking platform to create a consistent and seamless experience for customers across many different channels, and put into operation a new generation of AI-powered contact centre platform to serve customers around the clock and quickly.— VNS