Sacombank held a ceremony on April 12 to inaugurate its business process automation project, an important milestone in its efforts to digitise processes in a scientific and efficient way so that it can optimise operations, improve competitiveness and move towards the goal of automating business operations.
The adoption of BPA with advanced technology will not only help Sacombank save resources and reduce operating costs, but also shorten transaction processing times and design reasonable business processes around customers’ needs.
The new generation of automation technology will also create a new professional environment for collaboration and coordination between the bank’s various professional units, helping reshape the business rule system that is in line with its new business strategy and streamline forms but still ensure management and flexibility.
Sacombank uses the BPA platform of German’s Camunda with UNIT Technology JSC being the deployment unit.
Speaking at the event, Tran Thai Binh, director of Sacombank's IT division and director of its Digital Transformation Centre, said: “The user experience is always the driving force for digital transformation at Sacombank. By combining the BPA platform with other advanced automation technologies, the bank will continuously optimise and redesign business processes with a customer-centric goal to create a perfect customer experience in a shortest time, and improve customer service quality and productivity.”
He expected that in future UNIT, with its implementation capacity and Camunda's support, would help Sacombank operate the BPA platform in a most effective way and deploy more new technology products.
Identifying technology as the mainstay of its development strategy, in 2021 Sacombank set up its Digital Transformation Centre.
Possessing a team of highly qualified, experienced personnel and advanced working methods, the centre is considered the key to the bank's digital transformation.
In just a short time a series of major projects have been implemented, such as the omnichannel banking platform; high-tech products and services such as Sacombank MasterCard Only One (an international 1-chip integrated card); automated trading machines; a data governance framework; Microservices architecture system; and an APIs ecosystem.
Sacombank has a diverse ecosystem of products and services that serves 15 million customers.
Digital transactions account for 97 per cent of Sacombank’s total number and the customer satisfaction rate is over 99 per cent. — VNS