Emirates covers customers from COVID-19 expenses

Friday, Jul 24, 2020 17:48

Emirates will cover its customers for COVID-19 expenses if they are diagnosed with COVID-19 during their travel. — Photo courtesy of Emirates

Emirates customers can travel with confidence, as the airline will cover medical expenses of up to 150,000 euro and quarantine costs of 100 euro per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home.

“Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel,” said HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive.

This cover is immediately effective for customers flying on Emirates until October 31, 2020 (first flight to be completed on or before October 31, 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.

Emirates currently serves over 60 destinations in its network, facilitating travel between the Americas, Europe, Africa, the Middle East and the Asia Pacific through a convenient connection in Dubai for customers across the world. From Viet Nam, Emirates operates daily flights to Dubai from HCM City and twice daily flights from Ha Noi, connecting Vietnamese passengers to more than 150 destinations in 85 countries and territories, including 42 destinations in Europe. — VNS

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