AkzoNobel has launched the Dulux Promise - Triple Standard Guarantee in Viet Nam that offers an immediate replacement if customers experience any problems. — Photo courtesy of the company

AkzoNobel, the world’s leading paint and coating company, has launched the Dulux Promise - Triple Standard Guarantee in Viet Nam that offers an immediate replacement if customers experience any problems.

After successes in Europe and two other markets in Asia, AkzoNobel has chosen Viet Nam as the third market in the latter continent to launch.

If within three months of purchase customers experience any problems with the colour, finish or coverage of certain Dulux paint products, they can get a replacement.

This replacement offer is applicable to Weathershield, Ambiance, Air Clean Bio-based Better Living, EasyClean Stain Repellent, and EasyClean Anti-virus.

Customers can get in touch via the call center, virtual consultant on the website or Zalo.

Pamela Phua, general director of AkzoNobel Decorative Paints Vietnam, said: “It is not easy for a majority of our customers to make decisions by themselves since it requires technical knowledge. That is the reason why consultancy is always at the heart of our service.

"This is the third time we have launched the programme in Asia and Viet Nam is … one of our strategic markets. Through Dulux Promise, we secure Vietnamese consumers’ benefits and commit delivery of perfect colour, finish and coverage in every house.” — VNS