The seminar on online dispute settlement in Ha Noi on Tuesday. — Photo enternews.vn

There are more and more violations in e-commerce activities, with counterfeit goods, contraband goods and those infringing intellectual property rights all problems, experts have said.

The warning was relayed at a seminar on online dispute settlement held by the Viet Nam International Arbitration Centre in Ha Noi on Tuesday.

The Viet Nam E-Commerce Association reported the country’s e-commerce grew 15 per cent last year, reaching a scale of more than US$13 billion.

It is forecast that the industry will continue to grow steadily this year and could achieve the highest growth rate in Southeast Asia by 2025 at 34 per cent.

However, violations in the e-commerce environment are increasingly complex, especially involving counterfeit and contraband goods, and those infringing intellectual property rights on exchanges and social networks.

Tran Van Trong, chief of office of the Viet Nam E-commerce Association, said foreign businesses saw Viet Nam as a potential market for e-commerce development, with the advantage of a young, dynamic and adaptable population.

Along with that, there are advantages for telecommunications infrastructure to catch up with trends and favourable policy environment, he added.

However, traditional commerce or e-commerce always have conflicts, disputes and fraud. Due to the characteristics of the online environment which was fast, widespread and with rapid access to consumers, the electronic environment was riskier, he noted.

To resolve consumer trade disputes, the Viet Nam International Arbitration Center introduced MedUp, an online mediation platform, at the event.

MedUp would be very effective in reducing time and costs for businesses, the State and the people to make the business environment healthier, said Nguyen Thi Mai, deputy director of Justice Support Department, Ministry of Justice. — VNS