GURUGRAM — VinFast, a leading electric vehicle maker from Việt Nam, has partnered with Global Assure, a trusted customer service provider in India, to enhance its service network across the South Asian market.

This collaboration is designed to deliver comprehensive customer support and innovative mobility solutions across the Indian market, reinforcing VinFast's commitment to exceptional customer experience in the rapidly growing electric vehicle segment.

Through this association, Global Assure will oversee the delivery of essential customer care services including a dedicated 24x7 call centre, nationwide roadside assistance, mobile charging solutions and on-demand mobile service operations. 

CEO of VinFast Asia Phạm Sanh Châu said: "As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 – in the Indian market, this partnership underlines the brand’s commitment to ensure prompt, dependable and customer-focused support across the country. 

"Global Assure’s strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers.”

Co-founder and CEO of Global Assure Manish Vij said: “We are excited to be the trusted partner of VinFast’s customer support in India. With Global Assure’s extensive expertise in and deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service, making every journey smoother, safer and more." — BIZHUB