HÀ NỘI — VietinBank and FPT Corporation are working together to take a significant leap in Vietnam's banking industry, leveraging advanced technologies like robotics and AI to streamline operations and enhance customer experiences.

Under their collaboration, VietinBank will automate 10 core processes, focusing on high-volume, repetitive tasks such as file transmission, fee monitoring and payment generation in trade finance. This will ensure operational accuracy and efficiency while significantly reducing the time and resources spent on manual processes.

With this partnership, VietinBank aims to maintain its leadership in optimising profits and costs while expanding its digital banking services. Serving more than 20 per cent of the Vietnamese population, the bank seeks to set a benchmark for digital transformation in the financial sector.

The project underscores VietinBank's commitment to embracing "Made in Vietnam" solutions and its vision of becoming a digitally driven, customer-centric financial institution. — VNS