Viet Capital Bank and FPT Information System (FPT IS) have signed a contract to modernise the bank’s transaction system with customers, targeting to better serve its customers and create a foundation to deploy Omni-channel banking services.

This system is included in the bank’s IT platform development roadmap towards digital banking.

The system will help the bank improve service quality and significantly reduce time for processing transactions of customers at its branches and transaction offices.

Meanwhile, a multi-channel transaction platform (Omni-channel) will be built to bring to customers the most convenient service and the Omni-channel would help the bank to deploy new transaction channels, such as VTM (Virtual Telling Machine), or new products and services on its existing transaction channels in a faster and more synchronised manner.

In its IT development roadmap in the 2016-2020 period, the bank expects to complete its Transaction System with Customers and the Omni-channel in 2017, which will enable it to develop other transaction channels, such as VTM, and upgrade its existing transaction systems of Mobile Banking and Internet Banking.

FPT IS, a member of FPT Corporation, is providing banking and financial solutions to more than 300 local and overseas banks and financial organisations. — VNS