HDBank was honoured recently at the 2022 Vietnam Digital Awards by the Vietnam Digital Communication Association on the occasion of National Digital Transformation Day, October 10.

The annual awards aim to honour outstanding achievements by organisations, individuals, businesses, and Government agencies that contribute to accelerating the national digital transformation.

More than 3,000 participated in the awards this year, which are divided in five categories: typical digital products, services and solutions; enterprises and public non-business units with excellent digital transformation; State agencies with excellent digital transformation; digital products and solutions for the community; and foreign products, services and solutions.

Following a professional review, HDBank and 48 others were honoured at the awards ceremony in Ha Noi.

HDBank won in the category of typical digital products, services and solutions, continuing to underline its leading position in digital transformation in the financial-banking industry.

Dr. Nguyen Quan, a former minister of science and technology and chairman of the jury, said: “The quality and results of the awards are getting higher. Enterprises, in the national trend of implementing the Government’s National Digital Transformation Programme, are actively investing both human and financial resources for digital transformation.”

HDBank has invested heavily in digital transformation over the years with a focus on technology infrastructure and payment platform in addition to two other important areas: people and processes.

It set up a digital transformation centre in 2020, marking a major step in its digital transformation strategy for the 2021-25 period.

At the same time, it enhanced recruitment of personnel with strong capabilities in core technologies such as artificial intelligence, big data and blockchain and foreign languages and who are team players.

Always putting customers at the centre of its business, HDBank has constantly expanded its diverse range of products and services, enhanced customer experience, and digitised its business operations comprehensively.

It was one of the first four banks in Viet Nam to adopt eKYC for online customer identification. It has constantly upgraded the eKYC process to simplify it, improve convenience and help customers raise their transaction limits from home through a mere video call.

Besides, it uses RPA (robotic process automation) and marketing automation, and has developed a comprehensive eCMB digital toolkit for corporate customers, including online document transfer service (i.Doc), opening a business account online (eAccount), 24/7 online lending (eCredit), issuing L/Cs online (eLC), international money transfer online (eTT), selling foreign exchange online (eFX), online factoring (eFactoring), and online loan disbursement (eDrawdown).

It has also consistently launched programmes to promote cashless payments and developed a separate online system dedicated to corporate customers.

The digital application platform and infrastructure invested over recent years have helped the bank transform its operations in line with the new business context quickly and efficiently.

According to its statistics, the number of customers using online transaction channels as of September 30 had increased by 1.7 times from a year earlier.

The number of eBanking transactions had doubled, and the number of customers registering for eBanking rose by 1.5 times.

The average number of transactions per eBanking account was up by 1.25 times.

According to the bank’s financial report for the second quarter of 2022, it achieved positive results in terms of both scale and quality in many segments, especially bancassurance and non-cash payment services.

These are the first outcomes of HDBank's efforts to adopt a high-growth strategy in the new development stage. — VNS