Telecom operator Viet Nam Posts and Telecommunications Group (VNPT) has chosen Ericsson as a strategic partner to modernise its charging and business support system.

The modernisation will enable service convergence and advanced charging capabilities, and improve the user experience for VNPT’s 40 million pre-paid and post-paid subscribers. The new system will also reduce operational costs and lay the foundation for the operator’s transformation to a digital enterprise.

"Ericsson’s modernisation of our charging system gives us the agility needed to meet the changing needs of our subscribers, who expect greater control, personalisation and flexibility. It also helps us prepare for the introduction of 4G and makes it easier to further develop our service offering,” Nguyen Nam Long, general manager, VNPT Network, said.

“The Ericsson Charging System will reduce the overall service management and service delivery costs. It will also enable VNPT to increase subscriber satisfaction and capitalise on new business opportunities,” Denis Brunetti, head of Ericsson Vietnam and Myanmar, said.

The Ericsson Charging System is replacing VNPT’s legacy infrastructure, and the contract includes a backend IT peripheral system that will speed up the deployment and migration. The backend system will simplify integration of existing IT applications, taking full advantage of the new charging features and providing a flexible platform for VNPT to deploy new and innovative services.

With the Ericsson Charging System in service, VNPT’s subscribers will be able to request and update account information in real-time and automatically get notifications on costs, balances, and bonuses. The system will also give VNPT a better understanding of subscriber behaviour and make it possible to rapidly create personalised offers, for example charging individual subscribers for bandwidth or specific services.

VNPT has got a licence to operate a 4G network in Viet Nam and has been investing in 4G network infrastructure. The Ericsson Charging System will be put in service by VNPT during the fourth quarter of 2017, allowing VNPT to launch 4G services on this new platform. — VNS