Van Don Airport recorded its highest score in the survey in one group of indicators corresponding to a high level of passenger satisfaction.
Of the indicators, the reflex score rated by customers accounted for the highest proportion in the grading structure, including general survey and assessment items on check-in procedures (employee attitude, procedures at counter, queue times) and service to guide passengers on the plane (attitude of the instructor, convenience of the process from the waiting room to the plane).
Van Don Airport's highest score was in this group of indicators, with an average score of over 80 points, corresponding to a high level of passenger satisfaction.
In the first quarter of 2019, Van Don Airport welcomed nearly 40,000 passengers on 328 flights to and from Viet Nam operated by Vietnam Airlines, Vietjet Air and Bamboo Airways.
The airport is expected to open more domestic flights to key tourism markets and exploit international routes to potential Asian markets like Taiwan, Thailand, China, South Korea and Japan.
On May 27, the airport will officially open international routes and receive B373- 800 aircraft departing from Shenzhen Bao’an International Airport and landing at Van Don, welcoming visitors to tourism destinations in Quang Ninh and Viet Nam.
Pham Ngoc Sau, director of Van Don Airport, said the airport, besides its impressive architecture and quality of facilities, adhered to strict standards of service, ensuring maximum satisfaction for passengers and meeting the stringent criteria of airlines.
“Invested in and operated by Sun Group, Van Don Airport puts the experience and feelings of customers first. The fact that passengers appreciate the attitude of the service staff is an encouragement for us to improve the quality of service,” Sau said.