New regulations on telecommunications services

Wednesday, Apr 24, 2013 12:12

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(Biz Hub) The Ministry of Information and Communications issued Circular No 08/2013/TT-BTTTT on 26 March, stipulating quality control on telecommunications services.

Under this Circular, the quality of telecommunications services which are in "the list of telecommunications services subject to quality control" must be assessed by telecoms and published on the company's websites.

Accordingly, telecommunications enterprises shall lodge a dossier on quality announcement, including Notifications on telecommunications service quality, to the Viet Nam Telecommunications Authority under the Ministry of Information and Communications for approval.

On approval from Viet Nam Telecommunications Authority, this Notification shall be published on the website of the telecommunications enterprise.

Meanwhile, the quality of telecommunications services for firms not on the list shall be announced by telecommunications enterprises on their websites based on the optional standards at the discretion of the enterprise.

In addition, telecommunications enterprises are required to report quarterly or on request on the quality of provided telecommunication services to the Telecommunications Department.

The Circular takes effect as of 10 May, 2013 and replaces Decision 33/2006/QD-BBCVT dated 06 September, 2006.

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