The top 10 banks all have bad debt ratio of below 3 per cent in the first quarter of this year. — VNA/VNS Photo

Vietnam Report has announced the top 10 commercial banks in Viet Nam in 2017, based on an evaluation of reputation, financial capacity and growth potential in the 2016-17 period.

The top 10 banks all have bad debt ratio of below 3 per cent in the first quarter of this year.

However, Vietnam Report said more drastic measures needed to be taken to thoroughly handle bad debts in line with the credit growth target.

A survey by Việt Nam Report carried out in May showed that there were three factors affecting the reputation of a bank -- customers’ evaluation about service and product quality, evaluation by the media and business results.

Vietnam Report said commercial banks were now paying more attention to customer experience rather than just focusing on expanding scale.

Meanwhile, customers were more concerned about information safety and security.

The survey also found that more than 95 per cent of banks said revenue and after-tax profits were on an increasing trend in the first months of 2017.

In addition, banks were optimistic about the growth of the banking sector, which was expected to reach more than 10 per cent this year.

Banks have favourable conditions to develop this year, however, bad debts and control over public debts would be challenges, according to Vietnam Report, adding that banks must have appropriate strategies.

The list of top 10 commercial banks is being announced annually since 2012. — VNS