Techcombank goes 'cloud first' with AWS to transform customer experience

Wednesday, Sep 15, 2021 12:21

Transactions at Techcombank. Techcombank will harness the breadth and depth of AWS cloud services to facilitate the rapid development of innovative new products and services. — Photo courtesy of the bank

Techcombank has selected Amazon Web Services (AWS), an Inc company, as its preferred cloud provider to enhance customer experience.

Techcombank will harness the breadth and depth of AWS cloud services to support its vision to “change banking, change lives” and facilitate the rapid development of innovative new products and services that help Vietnamese individuals, businesses, and corporations grow.

The multi-year collaboration will also focus on establishing a cloud skills programme to provide the bank’s employees with access to the world’s most comprehensive and broadly adopted cloud offering and promote an environment of rapid and continuous innovation. Using AWS, Techcombank gains the reliability and scalability to offer new digital financial services faster, while remaining highly secure and compliant.

Techcombank will migrate the majority of its applications from on-premises infrastructure to AWS, taking advantage of the cloud’s scalability, and build an integrated data platform to leverage the cloud’s data analytics capabilities. This platform will enable the bank to make decisions in real time, understand customers better, accelerate the innovation of new products and services, and enhance customer service and online experience.

Techcombank will also invest in training initiatives to upskill employees and develop talent as the bank successfully migrates to AWS. It is leveraging AWS training programmes including AWS Skills Guild, a comprehensive skills enablement programme designed to build cloud fluency across the organisation, for 700 employees.

“Transforming our workforce with AWS cloud skills is key to achieving our vision of enabling individuals, businesses, and corporations to progress and thrive sustainably,” said Jens Lottner, CEO, Techcombank. “By building cloud capabilities and leveraging AWS, we strengthen our resilience, and can focus on innovating financial products and services faster to solve customer challenges and uplift communities.”

“Techcombank is harnessing the differentiated breadth, depth, operational resilience, and fine-grained security of AWS to innovate at pace on behalf of their customers. In addition to the differentiated technology benefits, we are delighted to extend our collaboration to encompass culture, workforce re-skilling, continuous learning, and enablement at scale. This will equip Techcombank with a cloud fluent workforce to deliver, innovative financial services products, helping Vietnamese consumers reach their full potential,” said Conor McNamara, Managing Director, AWS ASEAN. — VNS

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