Techcombank focuses on developing digital data human resources across the bank. — Photo courtesy of the bank

Techcombank, one of Việt Nam’s leading financial institutions, announced that it has implemented the Databricks Data Intelligence Platform to drive its data and AI transformation across the organisation.

This new partnership, announced on Thursday, is part of Techcombank’s significant investments in digital, data and digital talent under its 2021-25 transformation plan, which is enabling it to harness the power of data and AI to create unprecedented value for customers.

Over the last three years, Techcombank has been consolidating data sources from across the bank and migrating them to the cloud to create a bank-wide ‘data brain’.

The migration to the platform will enable Techcombank to more efficiently unify data from over 50 systems, improve governance, streamline daily operational analytics pipelines and use advanced analytics tools and AI to create more meaningful and personalised experiences for customers.

“With over 14.4 million customers and a network of 315 branches, Techcombank processes vast volumes of data across its operations to make customer-centric and data-driven decisions. Databricks provides the technological foundation we need to unify all our data and advance our data analytics and AI capabilities. This will enable us to unlock more advanced AI use cases, enhance the customer experience and drive business growth,” said Santhosh Mahendiran, Chief Data and Analytics Officer at Techcombank.

The platform democratises access to analytics and intelligent applications by marrying customers’ data with powerful AI models tuned to the unique characteristics of their business. The platform is built on a foundation of open data formats and open governance to ensure that all data is completely within the customers’ control.

The ‘customer brain,’ which is built in-house, acts as a single-layer orchestration across the bank’s channel. — VNS